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Refund policy

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You’ve recently acquired a digital product from ThemeForest, but perhaps you’ve encountered an issue and are now considering a refund. Let’s delve into the process, keeping it simple and straightforward.

Firstly, it’s important to note that digital goods, like the ones we offer, differ from physical items in that they can’t be returned in the traditional sense. However, our support team is readily available to assist you should you encounter any technical difficulties. Simply reach out to them, and they’ll work with you to troubleshoot the problem.

Please remember:
Envato’s refund policy is designed to be transparent, ensuring a smooth experience for you and adhering to a baseline standard of fairness.

Here are the refund guidelines:

  • Not as described or malfunctioning theme: If the theme doesn’t function as described or significantly deviates from what was advertised, we’ll strive to resolve the issue. If the resolution isn’t feasible or the product doesn’t meet the description, you’re eligible for a refund.
  • Security vulnerabilities: Your safety is our priority. If the theme contains a security vulnerability that can’t be easily rectified, we’ll refund your purchase.
  • Unfulfilled support promise: If you were assured support but didn’t receive it as per our policy and possess a valid support entitlement, you qualify for a refund.
  • Unused themes: If you haven’t downloaded your purchase within three months (or a longer duration for personal use), you may be eligible for a refund.

Refunds will not be issued for the following reasons:

  • Change of mind after downloading the theme.
  • Dissatisfaction with the theme’s quality or meeting your expectations.
  • Accidental purchase.
  • Insufficient expertise to utilize the theme effectively.

How to request a refund:
Visit the provided link, select your purchase, state the reason for the refund request, and provide a description of your situation. Our team will assist you promptly.

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